Give it to the Cripple Pt.2

I finally heard from McDonald's about my complaint after my visit a couple of weeks ago. It is just a basic acknowledgement of my email but it doesn't answer my actual complaint. It makes them aware though that people listen to what there staff are saying in front of customers.

Whether anyone actually does anything about the guy who said "give it to the cripple" is a different matter.  This is basically what they said:

Thank you for contacting us about your visit.

As a company we aim to provide 100% customer satisfaction and high standards of quality, service and cleanliness at all times. I regret this has not been your experience on this occasion

Your comments are taken seriously by us and have been passed to the management team.  The details of your complaint will be used as part of their assessment of the restaurant's performance and procedures.  These ongoing reviews help to identify any areas needing improvement within the restaurant.

Give It To The Cripple!

When in McDonald's recently I was waiting at the counter when I overhead one of the staff behind the counter asking a young man to take a meal out to a customer to the blue bay in the car park.

This young man said why should I? Give it to the cripple!. [The cripple he was referring to was the disabled lady who I feel sorry for who I said about before in one of my earlier posts]

I scowled at him as I had heard what he said and he knew I had heard exactly what he said as well, he just gave a false laugh and said he was he was only joking. I don't think he was joking somehow. I found this type of comment in the workplace about a co-worker appalling. It reminds me of the bully at school saying you were a spastic because you said something wrong and everyone in the class laughed at you.

I have written to McDonald's as I feel this is unacceptable especially in customer service environment and I am awaiting there reply. I don't know whether anything like this is covered by the Disability Discrimination Act as the lady in question wasn't close by. Would this be covered under the DDA?. I have heard and read about discrimination in the workplace but to see it happening in front of my own eyes is something else.