Give it to the Cripple Pt.2

I finally heard from McDonald's about my complaint after my visit a couple of weeks ago. It is just a basic acknowledgement of my email but it doesn't answer my actual complaint. It makes them aware though that people listen to what there staff are saying in front of customers.

Whether anyone actually does anything about the guy who said "give it to the cripple" is a different matter.  This is basically what they said:

Thank you for contacting us about your visit.

As a company we aim to provide 100% customer satisfaction and high standards of quality, service and cleanliness at all times. I regret this has not been your experience on this occasion

Your comments are taken seriously by us and have been passed to the management team.  The details of your complaint will be used as part of their assessment of the restaurant's performance and procedures.  These ongoing reviews help to identify any areas needing improvement within the restaurant.